Return Policy
Last updated: July 28, 2026
We want you to love every sip of Nopalogy. If something isn’t right, we’re here to make it easy.
Free returns — 30 days
We offer free returns within 30 days of delivery for eligible orders.
To qualify:
- The return request is submitted within 30 days of the delivery date.
- Items are unused, unopened, and in original packaging when possible.
- You include your order number and reason for return.
How to start a return
- Email [support@nopalogy.com] with your order number and the item(s) you’d like to return.
- We’ll confirm eligibility and send return instructions.
- Ship the item(s) back using the method we provide.
- Once we receive and inspect the return, we’ll process your refund.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days after we receive your return for the refund to appear, depending on your bank or card issuer.
Shipping charges on the original order are non-refundable unless the return is due to our error (wrong item, damaged on arrival, etc.).
Exchanges
If you’d like a different flavor or pack size, contact us. Depending on availability, we may offer an exchange or ask you to place a new order and return the original item.
Non-returnable items
We generally cannot accept returns for:
- Opened or partially consumed products (for food safety)
- Items returned after the 30-day window
- Products damaged due to misuse or improper storage after delivery
- Gift cards (if offered)
Damaged or incorrect items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at [support@nopalogy.com] with your order number and photos. We’ll replace the item or refund you at no cost to you.
Subscriptions
For Subscribe & Save orders, returns for a specific shipment follow this policy. To skip, pause, or cancel a subscription, manage it from your account or contact us before the next billing/ship date.